Refund & Return Policy
At The Budget Diary, we want you to feel confident when shopping with us.
Our Returns & Refunds Policy is designed to be fair, simple and transparent. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL).
In addition to your rights under Australian Consumer Law, we offer a 14-Day Money-Back Guarantee for change-of-mind purchases, subject to the conditions below.
If you have any questions or would like to request a return, please contact us through the Contact Us page on our website and include your order number.
14-Day Money-Back Guarantee
Changed your mind? We understand.
You may request a return within 14 days of receiving your order under our voluntary change-of-mind guarantee.
To qualify, we ask that the product is returned in good physical condition and has not been unnecessarily damaged, heavily used or altered.
For an approved change-of-mind return, return postage will generally be the customer's responsibility.
Once we receive and approve the returned product, we'll process the applicable refund to your original payment method.
Faulty, Damaged or Incorrect Products
If your Budget Diary product arrives faulty, damaged, significantly different from its description, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact us as soon as reasonably possible.
Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to an appropriate remedy, which may include a repair, replacement or refund.
For a minor problem, we may choose to provide a repair or another appropriate remedy in accordance with Australian Consumer Law. For a major problem, you may be entitled to choose a refund or replacement.
Our voluntary 14-day change-of-mind period does not limit or replace your rights under Australian Consumer Law.
To help us assess your claim, we may ask you to provide your order number, clear photographs or video showing the issue, a brief description of the problem, and any other information reasonably required to assess the issue.
Please do not intentionally dispose of, alter or further damage an item while your claim is being assessed.
When Our 14-Day Change-of-Mind Guarantee Does Not Apply
Our voluntary change-of-mind guarantee generally won't apply where:
More than 14 days have passed since you received your order and there is no issue covered by your statutory consumer rights
You simply no longer want the product after the 14-day period
You accidentally ordered the wrong product and contact us after the 14-day period
You found the same or a similar product cheaper elsewhere
You damaged the product through misuse, neglect or failure to follow reasonable care instructions
The product has been materially altered or damaged after delivery
You were made aware of a particular fault before purchasing and your claim relates only to that disclosed fault
These exclusions apply to our voluntary change-of-mind guarantee only and do not remove or limit any rights you may have under Australian Consumer Law.
Taking Care of Your Budget Diary
Our diaries, savings challenge cards and accessories should be treated with reasonable care.
Damage caused after delivery through misuse, improper storage, exposure to liquids, excessive force or other circumstances unrelated to a product defect may not qualify for a remedy.
This does not affect your rights where a problem results from the product failing to meet a consumer guarantee under Australian Consumer Law.
How to Request a Return or Refund
To request assistance, please contact us through the Contact Us page on our website.
Please include your:
Full name
Order number
Email address used for your order
Reason for requesting a return or refund
Photos or video where relevant
We recommend contacting us through our website rather than social media, as messages on social platforms can occasionally be missed.
Our team aims to respond to enquiries within 24–48 business hours, Monday to Friday.
Returning Your Product
If your product needs to be returned, our team will provide you with the appropriate return instructions and return address.
Please do not send a return before contacting us, as doing so may delay the processing of your request.
For approved change-of-mind returns under our voluntary 14-day guarantee, the customer is generally responsible for return postage unless we agree otherwise.
For products that fail to meet a consumer guarantee under Australian Consumer Law, return and remedy costs will be handled in accordance with our legal obligations.
Please keep your postage receipt and tracking information until your return has been completed.
Refund Processing
Once your refund has been approved and processed, it will generally be returned to your original payment method.
Please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Weekends and public holidays may affect processing times. Once we have issued your refund, the time taken for the funds to appear in your account is generally determined by your bank or payment provider.
Late or Missing Refunds
If we've confirmed that your refund has been processed but you haven't received it yet:
Check your bank or payment account again.
Allow at least 5 business days for processing.
Contact your bank or payment provider, as there may be a processing delay.
If your refund still hasn't appeared, contact us through our website with your order number.
We'll check the refund status from our end and assist where possible.
Return Shipping Costs
For an approved change-of-mind return under our voluntary 14-day guarantee, you will generally be responsible for the cost of returning the product to us.
If a product is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law, return and remedy costs will be handled in accordance with our legal obligations.
If we determine that you do not need to return an item before receiving an approved refund or replacement, we'll let you know.
Your Rights Under Australian Consumer Law
Our policies are provided in addition to your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, consumers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Consumers may also be entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
We're Here to Help 💗
We want every interaction with The Budget Diary to be handled fairly and respectfully.
If something isn't right with your order, please get in touch with us. We'll review the circumstances and work with you to provide an appropriate solution.
For the quickest response, please use the Contact Us form on our website rather than contacting us through social media.
For information about delivery times and shipping, please visit our Shipping Policy page.
The Budget Diary Australia
Plan. Save. Achieve. 💗